Help & Troubleshooting
Home Self Service Split AC
Question : The app's interface presents gray after login, and the air condition cannot be controlled either.

Answer :

 

(1)Check if the appliance is powered on.
(2)Check if the home network is normal. If the network cannot be used, please connect the phone with the home wireless router to control the appliance.
(3)Check the signal intensity around the appliance (by downloading a testing tool from Android Market). If the signal is too weak, please strength it or replace a new one.
(4)Restart the appliance to check if it can be controlled normally.
(5)Bind the appliance again and confirm the SSID and password is correct.
(6)It is forbidden to enter the appliance controlled interface when it is off-line.
(7)Relogin the haier intelligent air condition APP.
(8)Enter the mobile application management program to clear the APP’s data and force it to stop. Then login again.
(9)If the problem is still there, it is probably that the WIFI module is broken, please call the service center to fix it.

Content Feedback
* 1. Is this content useful ?
* 2. Please evaluate this content ?

3. Please give us some suggestion.

SUBMIT
Product guide

Need your product manual or software? You can find them here!
Service request registration

One step,our door to door service standby.

DR. FIDO Live Chat


Your online customer care expert. Get your queries answered instantly.

9.00 AM to 9.00 PM
(Monday to Saturday)

Email us


customercare@haierindia.com

Send email now

Ask a question


Submit a question to our support team

Start now

Toll Free Hotline Number


1800-102-9999

1800-200-9999