Help & Troubleshooting
Home Service & Support Help & Troubleshootings

Question: AC getting frozen, ice or frost

Answer:

 

1. If the indoor evaporator get frozen or ice in cooling mode, this may be caused by gas less charge or indoor sensor fault, please call for our aftersale service.
2. If the outdoor condenser get frozen in heating mode, this is normal and the unit will defrost automatically.

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