1. Check if the icemaker is OFF. When the icemaker is turned off, there will be no icons display of ice cube and crushed ice.
Solution:Turn on the icemaker.
2. Check if the water valve connected to the refrigerator is closed and no water flows into it.
Solution:Open the water valve
3. Take out the ice storage box to check if the ice cubes are frozen together. If not, it is normal; If yes, please check the size of ice cubes.
3.1. If it is too large, means the water intake is too much.
3.2. If it is not too large, it may be because the door is open for a long time or ice cubes are not used for a long period.
Solution:3.1.Take all ice cubes out and reinstall the ice box. Close the water valve about one-third to reduce water intake.
3.2.If you don't want to use the icemaker , please take all ice cubes from the ice box and turn the icemaker off.
4. When the refrigerator has just been powered on or only powered for a short time, the temperature in freezer storage compartment could not decreased enough to make ice.
Solution:Take ice cubes after the appliance powered on much time
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