Help & Troubleshooting
Home Service & Support Help & Troubleshooting

Question: How do I remove black mould on door seal or soap dispenser drawer ?

Answer:

Black mould can grow in washing machines. It mostly grows on the door seal and in the soap dispenser and the box the soap drawer fits into.  On the soap dispenser it can divert jets of water to the front and cause water to leak from the soap drawer. Remove the soap dispenser drawer and check the top of the dispenser compartment where the water comes in and use a suitable long handled brush or an old toothbrush to remove it. Never use a wire brush as this will damage the plastic. Black mould is known to release spores and there are known health hazards with black mould such as allergies and some illnesses although as it's so damp in a washing machine it's possible the spores don't get released so easily unless scrubbing them. You may be able to scrub lightly affected areas of the door seal with a brush or old toothbrush etc. and “Ciff” or a similar kitchen surface cleaner, or if the mould is bad a use bathroom mould remover spray. A environmentally safe method is to use white wine vinegar. To be on the safe side you should wear gloves goggles when dealing with black mould. We do not recommend the use of strong bleach as this can damage the washing machine and is not good at preventing the mould from reoccurring. Please read the instructions to make sure it is safe to use on rubber if intending to use it on the door seal. After cleaning the soap drawer and soap drawer box we strongly recommend performing a maintenance or service wash to remove all the loosened mould and clear the washing machine of chemicals. See What is a maintenance or service wash ? section of this document. If badly affected - the only way to get rid of it - is to replace the door seal or soap drawer box and this is an expensive option.

Related Models:
HWBD60-B1209G HWB60-B1209G HW50-1010 HW50-1010A HWD60-1403D HW70-1479 HWD80-1482 HW80-B14266A HW80-1479 HW100-1479N HW80-B14266
Content Feedback
* 1. Is this content useful ?
* 2. Please evaluate this content ?

3. Please give us some suggestion.

SUBMIT
Product guide

Need your product manual or software? You can find them here!
Repair request registration

One step,our door to door service standby.

DR. FIDO Live Chat


Your online customer care expert. Get your queries answered instantly.

9.00 AM to 9.00 PM
(Monday to Saturday)

Ask a question


Submit a question to our support team

Start now

Toll Free Hotline Number


0333 003 8122

0344 561 1234

Contact us


Submit a question to our support team

Start now

Hotline


0333 003 8122

0344 561 1234

European Hotlines