Help & Troubleshooting
Home Service & Support Help & Troubleshooting

Question: The door lock light flashes 2 times and stops for 4 seconds then repeats. Audio alarm beeps 2 times then stops for 1 minute. Water can not pump out.

Answer:

Error message:Drain error, water can be not drained fully within the required drain time (controlled by  PCB software).


Reason 1. Pump filter is blocked.

Solution 1. Please open and clean the pump filter. (Filter access door is on the bottom right, at floor level of the washing machine)


Reason 2. Drain hose end is higher than 100cm above the floor level.

Solution 2. Please adjust the height of drain hose to 80-100cm above the floor.


Reason 3. Drain hose is blocked or twisted.

Solution 3. Please check and clean the drain hose for blockage.


Reason 4. Drain hose is too long, or water is back filling from waste water pipes.
Solution 4. Remove any extension to the original drain hose.

                Ensure the highest part of the drain hose is nearest the washing machine.Check the waste water pipes in the building are clear of any obstructions and flow freely.


If  the error is still exist, please  unplug the machine and close the water tap, then call for service.

 

 

 

Related Models:
HWBD60-B1209G HWB60-B1209G HW50-1010 HW50-1010A HWD60-1403D HW70-1479 HWD80-1482 HW80-B14266A HW80-1479 HW100-1479N HW80-B14266
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