Help & Troubleshooting
Home Service & Support Help & Troubleshooting

Question: Remote control can’t work normally

Answer:

Reason:1.No batteries

             2.Remote control problem

             3.Shop mode functionality

Step:

1. Check whether the batteries are power off.

2. Check whether the remote control display receiving window is blocked by other subjects or interference.

3. Check whether the remote control is within range of the unit.

4. Check if TV is in “Shop Mode”, where some pop menu appears on the screen and you are not allowed to use remote control

 

Solution:

  • 1.Change new batteries
  • 2.Move the blocked subjects from remote control display receiving window
  • 3.Press “Exit” button, then set home mode
  • Please call service when your TV not ok after above operation.
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