Home Service & Support Warranty Declaration

CERTIFICATE OF WARRANTY – HAIER Products

1 - GENERAL RULES

In accordance with that established below, HAIER Pakistan referred to the following as “Haier” offers its customers a product warranty validation period when the Haier Product has been purchased and under normal use.

A call may be registered at Haier Pakistan Call Centre UAN # 042111142437 (Haier), or service@haier.com.pk, or www.haier.com.pk, in case of any service support requirement. It requires original warranty card and original cash memo of the relevant product. This rule applies to all Haier Products like Refrigerators, Deep Freezers, Washing Machines, Microwave Ovens and LCD / LED.

Duration: Haier offers the product wise warranty durations to facilitate our valued customers;

       Refrigerator & Deep Freezer:

  • 01-Month free transportation warranty

  • 03-Months free visit of service engineer warranty

  • 12-Months free parts repair / replacement warranty.

  • 12-Months free refrigerant / gas charging warranty.

  • 36-Months free compressor repair / replacement warranty.

      Air Conditioner:

  • 01-Month free transportation warranty

  • 03-Months free visit of service engineer warranty

  • 12-Months free parts repair / replacement warranty.

  • 36-Months free compressor repair / replacement warranty.

      Washing Machine:

  • 01-Month free transportation warranty

  • 03-Months free visit of service engineer warranty

  • 12-Months free parts repair / replacement warranty.

  • 24-Months free motor repair / replacement warranty.

      Microwave Oven:

  • 03-Months free visit of service engineer warranty

  • 12-Months free parts repair / replacement warranty.

  • 24-Months free magnetron repair / replacement warranty.

      LCD / LED:

  • 01-Month free transportation warranty

  • 03-Months free visit of service engineer warranty

  • 12-Months free parts repair / replacement warranty.

  • 18-Months free LCD / LED penal repair / replacement warranty.

 

Territory: This warranty is valid only for services being provided in Pakistan.

Validity of warranty: The original cash memo / receipt and/or purchase invoice relevant to the delivery of the product to the customer are the only documents giving the right to the services under this warranty and must be produced, together with the completed original Haier Product Warranty Card unless registered with Haier, when requesting the service. Haier reserves the right not to fulfil the obligations under this warranty if the information or data on the purchase and/or product delivery documents has been altered or erased after purchase by the customer or is missing at the time of requesting the service.

The warranty will be considered as valid; 12 months for parts in all above mentioned products, 18 months for panels LCD / LED, 24 months for motor - washing machine & magnetron - microwave oven and 36 months for compressor - Ref / DF / AC.

Expiry of Warranty: The validity of parts warranty will be considered as finished; either after 12 months of date of purchase or 18 months of date of manufacturing of the same unit with the addition of 6 months grace period, however presence of original warranty card is a must.

The compressor warranty will be considered as valid for 36 months of date of purchase or 42 months of date of manufacturing of the same unit with the addition of 6 month grace period, however presence of original warranty card is a must.

 

2 – LIMITATIONS

Haier is not responsible for any service costs due to the following reasons below. The cost of labour and parts for the intervention may be charged to the customer:

  • Failure to comply with periodical checks or maintenance, including cleaning of filters/pump (instructions are found in user manual supplied) and/or service on consumable parts like rubber seals, charcoal or anti-grease filters etc.

  • Faults due to customer misuse and/or improper use and/or not respecting that stated in the user manual accompanying the product at the time of sale, or due to lightning or other weather phenomena, over/under voltage, Voltage fluctuations, and over current or insufficient or irregular electric power supply, Load shading, inadequate ventilation, incorrect use or non-compliance with the technical and/or safety requirements in Pakistan. Haier will not be responsible to compensate any damage caused by such products.

  • Faults due to product installation not complying with that stated in the installation requirements, stated in the user manual accompanying the product like Split / Cabinet Air Conditioners, Fully Automatic Washing Machine & SBS Refrigerators.

  • Faults caused by operations or modifications to the product carried out by an unauthorised person and compensation for any damage caused by such products.

  • Fault or loss from work to be done with ladders, trucks, scaffolding or other lifting systems or equipment.

  • Product is checked / repaired or any part replaced through any unauthorised person or unauthorised service centre.

  • Accidental damage or damage resulting from loss, improper user, or non-use of the product, damage caused by loss of information, stored by the customer in any form, or for loss of food due to failure of the refrigeration system.

  • New products found damaged on un-packing and is damaged due to transport or other reason, for example scratches or dents and accessories such as shelves, egg boxes, bottle racks, lamps, that are missing or received damaged, must be claimed within 15 days from the date of purchase or date of delivery by contacting the Haier Service Centre / Authorised service centre.

  • Failure to follow the Haier Service Engineer advice to the customer on how to operate and maintain the product (instructions are also found in user manual supplied along with each product)

For products used in a Commercial environment including offices, or any other non-domestic use, Haier provides a 6 months warranty which should also be registered.

 

3-CONDITIONS OFFERED AND PROCEDURE FOR ACTIVATING THE SERVICE ASSISTANCE.

Customers having one of these products with a technical problem or fault (except for new products, found damaged on opening the packing - refer to Haier Pakistan Call Centre UAN # 042111142437 (Haier) or, service@haier.com.pk, or www.haier.com.pk, he / she should contact the relevant Haier Service Centre / Authorized Service Centre. The contact numbers & addresses of all service centres are listed on the back page of each Product Operation Manual.

The Haier Service Engineer will go to the customer's residence / home to repair the product. Whenever the repair cannot be carried out at the customer's home, the Service Engineer will arrange to have the faulty product collected from the customer and returned after repair, using its own vehicles or a carrier free of transportation charges with in one month of date of purchase. If the product found over one month of date of purchase, the transportation charges will be paid by relevant customer. 

The Haier Service Engineer will appraise the solution to be adopted according to the extent of the product defect.

If the product has a serious defect where the cost of repair seems equal or higher then the value of a new product, the service engineer will then decide if they will replace the entire product. If this is agreed, Haier will then issue SR (Sales Return) to the customer and process the case as per policy. Products or parts that are identical or have the same characteristics may be used for replacement.

If the product is not found faulty, the costs of labour for the intervention, Visit charges collection at the customer's home / residence and possible product transport costs can be charged to the customer by the Haier Service Engineer.

 

4 - NEW PRODUCTS FOUND DAMAGED ON OPENING THE PACKING

New products that, when first opening the original Haier package, the dealer / customer finds that the product has been damaged during transport or has parts missing must not be installed or used.  For the management of these cases, the customer must contact the dealer who, depending on the case, will provide the customer with the most appropriate solution as per company policy.


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