Information on Haier HW-C/D 1460/1470 and HW-C/D 1260/1270
Press statement - 6 May 2014
In the interest of customer safety, which is of the highest importance to Haier, we have developed a plan to proactively repair Haier washing machines affected by a potential overheating issue.
These products were available to consumers between 2007 and 2010 and are no longer on sale.
The affected models are:
The safety risk associated with these models has been deemed by official Trading Standards authorities to be very low. This assessment, as well as the proactive repairs process outlined below, have been approved by Trading Standards.
Implementation of a proactive repairs process has already begun, whereby all affected customers are being contacted to arrange a free of charge engineer visit as soon as possible to repair the appliance.
We reiterate that customer safety and satisfaction are paramount to Haier.
Customers who have any concerns can contact our repairs service on:
0800 888 6124 in the UK
1800 848 935 in the Republic of Ireland
or can email us at firstname.lastname@example.org.
The Haier Group is the world’s No. 1 Major Appliances brand with a 9.7% retail volume share in 2013 (Source: Euromonitor International Limited; retail volume sales in units based on 2013 data). With its commitment to quality and innovation, Haier brings the inspired living experience to consumers in over 100 countries worldwide. With global headquarters based in the Chinese city of Qingdao and regional headquarters in both Paris and New York to serve its clients in Europe and America, Haier has 66 trading companies, 143,330 sales outlets and 24 industrial parks with 70,000 employees worldwide. Haier both pursues excellence in innovation through its five R&D centres and ensures its products are adapted to the tastes and needs of its consumers in its various local markets. Haier specialises in technology-driven research, manufacturing and trading a large range of durable products. In Europe, these include: televisions, refrigerators, dishwashers, washing machines, consumer electronics and energy saving home solutions. Haier’s global revenue in 2013 was US$29.5 billion and profit of US$1.76 billion in 2013. Haier Electronics Group Co., Ltd. (HKG: 1169), a subsidiary of the Haier Group, is listed on the Main Board of the Stock Exchange of Hong Kong. Qingdao Haier Co. (SHA: 600690), also a Haier subsidiary, is listed on the Shanghai Stock Exchange. For more information: www.haier.com/uk