Help & Troubleshooting
Home Service & Support Help & Troubleshooting

Question: The detergent in the detergent box can not be swilled into the drum.


This problem may be caused by the one of the following:
1.the water pressure is too low,please wait the water pressure is nornal to use.
2.The filter of the water inlet valve is clogged by dust, please clean the filter.

3.Please check the detergent is put into correct box, it will not be swilled into the drum.Please add detergent as below:

Box 1: pre-wash detergent (dusty detergent)
Box 2: normal-quick wash detergent (dusty detergent)
Box 3: softener, conditioning agent, perfume, etc.(Liquid)
4.Please don't use too much detergent, it is not easy to swill it all into the drum.
5.Please check if there some detergent clogged the detergent box,please clean them.

Related Models:
HWBD60-B1209G HWB60-B1209G HW50-1010 HW50-1010A HWD60-1403D HW70-1479 HWD80-1482 HW80-B14266A HW80-1479 HW100-1479N HW80-B14266
Content Feedback
* 1. Is this content useful ?
* 2. Please evaluate this content ?

3. Please give us some suggestion.

Product guide

Need your product manual or software? You can find them here!
Repair request registration

One step,our door to door service standby.

DR. FIDO Live Chat

Your online customer care expert. Get your queries answered instantly.

9.00 AM to 9.00 PM
(Monday to Saturday)

Ask a question

Submit a question to our support team

Start now

Toll Free Hotline Number

0333 003 8122

0344 561 1234

Contact us

Submit a question to our support team

Start now


0333 003 8122

0344 561 1234

European Hotlines