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Home > Service & Support > Troubleshooting > How to fix water leakage from the water dispenser body?
Question: How to fix water leakage from the water dispenser body?
Answer:

First locate the water leakage point for targeted handling. Be sure to disconnect the power supply before operation:

1. Drain Valve Leakage:

   - Cause: Drain valve not tightened, aging seal ring, or damaged valve;

   - Solution: Gently tighten the drain valve with a wrench (be careful with force to avoid thread slipping); if leakage persists, replace the seal ring or valve (after-sales operation).

2. Internal Pipeline Leakage:

   - Phenomenon: Water seeps from the bottom or side of the unit, no obvious external leakage point;

   - Cause: Loose or broken internal connecting pipelines, or poor joint sealing;

   - Solution: Stop use immediately, contact after-sales for on-site pipeline testing and replacement of damaged parts.

3. Water Bucket Issue:

   - Cause: Damaged bucket mouth, loose seal cover, or poor sealing between the "smart seat" and bucket mouth;

   - Solution: Replace with a new water bucket, check if the "smart seat" seal ring is intact (replace if missing or damaged).


Safety Tips:

- Prohibit the use of heating function during leakage to avoid electric shock risk;

- Wipe the unit dry with a dry cloth and keep the surrounding environment dry.

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