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Home > Service & Support > Troubleshooting > What should I do if the product stops working due to overheating of the battery pack?
Question: What should I do if the product stops working due to overheating of the battery pack?
Answer:
Remove the battery pack and let it cool down naturally for at least 30 minutes, then check if the function is restored. If it still does not work, contact after-sales service to replace the assembly (the handheld unit, excluding the dust cup and battery pack).


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