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You are here:Home Terms and condition - HESA

Terms and condition - HESA

18 04 2012


Thank you for purchasing this Haier product. We are confident that you will enjoy using it for many years to come. Haier Electronics South Africa hereby warrants the original purchaser that Haier Electronics South Africa will repair or replace compressor of the purchased product (French door refrigerator) against manufacturing defect in material for a period of 12 years which will start from the date of purchase. This Haier product is warranted for the period mentioned in the table below against manufacturing defects if any:

HSA is only covering the Compressors of Refrigerators on the French door model – not all Refrigerators, Chillers and Freezers are covered.


2 years on unit

Dish Washer

2 years on unit


2 years on unit

Washing Machine

2 years on unit

1.     This warranty is applicable to South Africa only.

2.     This warranty is only valid when accompanied by the original cash invoice and the warranty card completely filled in. If the serial no. is defaced, missing or illegible, the warranty is void.

3.     Haier’s obligation is limited to successful repair and labour charges, replacement of the product of defective components only.

4.     The warranty does not cover any of the following:

a.     Cabinet, button, switch, remote control, antenna, carton box, and accessories.

b.     Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear.

c.     Cost relating to transport, removal or installation of product.

d.     Misuse including failure to use the product for its normal purpose or incorrect installations.

e.     Damage caused by lighting, water, fire, flood , acts of God, war, public disturbance, incorrect mains voltage, improper or insufficient ventilation or any other cause beyond the reasonable control of Haier.

f.      A defect, which has arisen as a result of any failure to follow instruction either in the manual or product specifications.

5.     CTV, Video, DVD, DVDR, Audio, MWO, Ref, WM&AC are intended for use in the country where it was sold, therefore Haier does not accept liability for the cost of adoption from one television system to another. The Haier warranty will neither cover any reimbursement for this adaptation nor any fault arising from the adaptation.

6.     In case the required part is subjected to import restrictions, it may take longer to repair the product and in some cases the repairs will not be available because of important restrictions or the unavoidable reasons.

7.     Technician visit and transportation charge will be borne by customer after completion of 24 months.

8.     In case the customer requests for site service or transportation of set, same shall be carried on at an additional cost.

9.     The above warranty terms and conditions are subject to change from time to time without prior notice.

10.  In event of any disputes in regards to the terms and conditions as set out in the decision will be finally binding all concerned under this warranty, this warranty is finally subject to the jurisdiction of the court in South Africa only.