Question: The oven door won't open.

The door of the steam oven may fail to open for various reasons. Here are the steps and solutions that users can check by themselves:

1. Check the door lock and gasket - Reason: The door may fail to open if the lock is not properly fastened or the gasket is aged or damaged. Solution: Ensure that both layers of the door lock are fastened. Check if the gasket is aged or damaged. If it is damaged, replace it with a new one.

2. Check the temperature and pressure - Reason: High internal temperature or steam pressure in the steam oven may cause the door to be stuck. Solution: Wait for the internal temperature of the steam oven to drop before attempting to open the door. If there is a small latch near the door handle, try pressing the latch before opening the door.

3. Check the power supply and circuit - Reason: The door lock may fail to work properly if the power supply is not connected, the power cord is damaged, or the mainboard is faulty. Solution: Check if the power plug is securely inserted and if the power socket is powered. If the power cord is damaged, replace it. If you suspect a mainboard fault, it is recommended to contact a professional for repair.

4. Check the door hinges and springs - Reason: Loose door hinges or damaged springs may cause the door to fail to open properly. Solution: Check if the hinges are loose or damaged. Replace the hinges if necessary. If there are springs at the bottom of the door, check if they are broken. Replace them if necessary.

5. Check for foreign objects inside the door - Reason: Foreign objects stuck inside the door may prevent it from opening. Solution: Check if there are food residues or other foreign objects inside the door. Clean them up before attempting to open the door.

6. Check if the door is deformed - Reason: High temperature may cause the door to deform, making it difficult to open. Solution: Check if the door is deformed due to high temperature. If the deformation is severe, it may be necessary to replace the door components.

7. Contact professional repair -

If none of the above methods solve the problem, it is recommended to contact the brand's after-sales service or a professional repair person for inspection and repair to avoid further damage caused by self-disassembly.