Home Service & Support Warranty Declaration

CERTIFICATE OF WARRANTY – HAIER Products

This is your personal warranty from Haier Electrical Appliances (M) Sdn. Bhd. And the authorized Haier distributor and dealer whose signature appear hereon. It applies only to you as the original purchaser and is not transferable. This warranty applies, subject to the terms and conditions listed in this Service Policy and Warranty, to below selected Haier appliances, only, when such appliance is installed for household use and not for commercial use.

REFRIGERATOR

(i)                   2 years: Parts warranty & Free onsite technical service fee

(ii)                 Valid 1 replacement for non- inverter compressor within 5 and 10 years & inverter compressor within 10 and 12 years followed by series on manufacturing defects. Transportation, service & gas refilling will be charged after 2 years warranty period expired.

(iii)                No warranty on accessories i.e. shelf, tray, guard-bottle, handle & etc.

FREEZER

(i)                   2 Year: parts warranty & free onsite technical service fee

(ii)                 Valid 1 replacement for compressor within 5 years on manufacturing defects. Transportation, service & gas refilling will be charged after 1 year warranty period expired.

(iii)                No warranty on accessories i.e. shelf, tray, guard-bottle, handle & etc.

WASHING MACHINE

(i)                   Fully Auto: 2 years part warranty & free onsite technical service fee, 3 years PC Board warranty, 6 years non-inverter motor & 12 years inverter motor warranty.

(ii)                 Semi Auto: 2 years part warranty & free onsite technical service fee, 5 years motor warranty.

(iii)                Front Load: 1 year part warranty non-inverter / 2 years part warranty inverter & free onsite technical service fee, 1 year PC Board warranty non-inverter / 2 years PC Board warranty inverter, 5 years non-inverter motor warranty / 12 years inverter motor warranty.

DRYER

(i)                   1 year: parts warranty & free onsite technical service fee

(ii)                 No warranty on accessories i.e. filter, duct & etc.

ROOM AIR CONDITIONER (1.0HP – 2.5HP)

(i)                   Type: Wall Mount

(ii)                 3 years: Year 2017 series onwards parts warranty & free onsite technical service fee

(iii)                Valid 1 replacement for compressor within 5 years (non- inverter) & 10 years (inverter) on manufacturing defects. Transportation, service & gas refilling will be charged after 3 years warranty period expired. (For year 2017 series onwards)

(iv)                No warranty on accessories, i.e. remote control, holder, battery & etc.

SYSTEM AIR CONDITIONER

(i)              Type: Cassette, Ceiling, Ducted, Floor Standing, MRV, Multi Split, Chiller

(ii)            1 Year: parts warranty

(iii)           Valid 1 replacement for compressor within 5 year on manufacturing defects. Transportation,   

       service & gas refilling will be charged after 1 year warranty period expired.

(iv)           No warranty on accessories, i.e. remote control, holder, battery & etc.

MICROWAVE OVEN/VACUM CLEANER

                   (i)              1 Year: parts warranty

                 (ii)              No warranty on accessories i.e. hose, brush, filter, glass plate etc.

                (iii)                  In-home service is not available

SMALL APPLIANCES

(i)                   1 Year: parts warranty

(ii)                 No warranty on accessories

(iii)                In-home service is not available

KITCHEN APPLIANCES

(i)                   Hood                                     3 years: general warranty; 5 years: motor warranty

(ii)                 Gas hob/electric hob          2 years: general warranty; 5 years: tempered glass

(iii)                Oven                                      2 years: general warranty; 5 years: heating element

Terms & Conditions:

1.       Warranty will be void if damage of the exterior or interior finish as a result of any of the below:

a.        Use with inadequate or defective house wiring or improper voltage; or circuit breakers; or improper connection to electrical service; or defective external antenna.

b.       Use with inadequate or defective plumbing, water supply, or water pressure.

c.        Warranty only covers defective parts. Damages due to shipping, negligence, accident, misuse, alteration, tampering are not covered. If products become subject to the above, the warranty stated herein is voided and transportation, service & gas refilling will be charged.

d.       Non-compliance with local building, plumbing or electrical codes.

e.       Set tampered with; altered in anyway or carry out service by unauthorized technicians.

f.         Damage as a result of fire, flood, lighting, pollution, household pests or other Acts of God

g.        Damage caused by non- moving / changing images displayed for lengthy periods of time (commonly known as “burn-in”).

h.       A few Bright Pixel or Dead Pixel on LED/LCD panel is the nature of the product which is within factory standard and it does not affect the performance of the product. We will only accept under the condition whereby 7 or more Dead Full Pixel or more than 1 Bright Full Pixel are found on the LED/LCD panel based on at least 1-meter viewing distance.

2.       This warranty is valid ONLY in Malaysia.

3.       Accessories, remote control, battery or ordinary wear and tear of parts like, handle, knob, cabinet, cover and cosmetic plastic parts are not under warranty.

4.       Any alternation or amendment to this certificate will render the warranty void. Please produce this warranty card with full details together with sales invoice when applying for service.

5.       This warranty only valid for Haier products that distribute to authorized dealer from year 2012 onwards.

6.       Haier Electrical Appliances (M) Sdn. Bhd. reserves the right to change or modify out Terms of Services at any time without prior notice.