Haier has begun operations in Malaysia since 2005 and has been constantly providing customers with reliable and high-quality products in the market. Haier Malaysia is now aiming towards the premium segment and striving to become the market leader here in Malaysia. Haier is the number one brand of Major Appliances globally for 10 consecutive years*.
Here in Haier we are dedicated to provide customers with innovative and smart products to better meet their needs. It all starts with our corporate philosophy, a credo based on delivering quality products and constantly innovating.
For Haier, our customers’ needs are most important when it comes to product development, design, quality service.
Haier currently boasts 300 retail outlets and major chain stores in Malaysia, offering a full range of home appliances, from refrigerators, freezers, washing machines, air conditioning, LED TVs, hoods, hobs, oven and smaller appliances.
With Haier 24/7 Careline service, our customers can live engage with our careline from product information, share of product experience to after sales service tracking 365 days.
You can also drop by our 1st Haier Experience Centre located in Setia Walk, Puchong to experience the range of products Haier has to offer. It will be open 6 days in a week; Monday to Friday 10am - 7pm and Saturday 10am - 2pm.
*Source Euromonitor International Limited; consumer appliances 2019, % unit share, 2009~2018 volume sales data. Major appliances category is the sum of dishwasher, home laundry appliances, large cooking appliances, microwaves and refrigeration appliances.
Haier was founded in December 26, 1984. Under the guidance of the enterprise management philosophy and business philosophy of Zhang Ruimin, Haier Group complied with the development trend of times and continuously implemented strategic transformation. After experiencing the brand building strategy, diversification strategy, internationalization strategy, global branding strategy and networking strategy, Haier has developed from a collective small factory on the verge of collapse into an ecological enterprise led by the Internet of Things. In 2017, the Haier Group achieved a global turnover of 241.9 billion yuan, and the global total pre-tax profits exceeded 30 billion for the first time. Haier Group boasts 10 R&D centers, 24 industrial parks, 108 manufacturing plants and 66 marketing centers across the world.
Haier owns 6 brands including Haier, Casarte, GE Appliances, Fisher & Paykel, AQUA and Leader as its smart home appliances brands; RRS, Haier Consumer Finance, COSMOPlat and Shunguang in the IoT service area; Haier Bros in the cultural and creative industry. The global brand matrix closely balances the strategy of “Smart Home Customization”, providing customized home service solutions, through which the value of the food, clothing, residential and mutual entertainment ecology are shared among worldwide users.
In the process of continuous entrepreneurial innovation, Haier adheres to the development line of “Human value comes first”, seizes the opportunities of the times, and originally proposed the Rendanheyi Model for the IoT era, which has subverts the western traditional classic management model. Harvard Business School in the US, IESE in Spain and IMD in Switzerland have added Haier to their case studies for teaching and researching purposes. Oliver Hart, the Nobel Prize winner in economics, and Gary Hamel spoke highly of it. Also the Rendanheyi Model is taken as the next social model by some management experts.
COSMOPlat, the mass customization solution under the Rendanheyi Model, is ahead of German Industry 4.0 and the American Industrial Internet. It is determined by the IEEE (Institute of Electrical and Electronics Engineers) to take the lead of establishing an international standard for mass customization models. The Haier brands and Haier model are approaching the center of the world stage in the era of the Internet of Things.
Haier's Core Value:
Rights and Wrongs – Users are always right while we need to constantly improve ourselves.
Development Concept – Entrepreneurship and innovation spirits
Interests Concept – Win-win Mode of Individual-Goal Combination