Question: Stops during drain cycle

        Attention: please unplug the power before any operation

          1. Check the drain hose

        ·        Ensure the drain hose is not clogged or kinked: Inspect the drain hose for any blockages or bends that might hinder water flow. Remove       any debris if found.

        ·        Check the height of the drain hose: The end of the drain hose should not be placed too high, as this can affect drainage.

         For bottom-drain washing machine，the drain height should be less than 10cm.

             For top-drain washing machine, the height of the standpipe or washbasin should be between 0.8-1.2m

           2. Check the Power Supply

        ·        Restart the machine: Unplug the washing machine for a few minutes, then plug it back in and try restarting it.

        ·        Inspect the power supply and circuit: Ensure the power outlet and circuit are functioning properly without any tripping or power loss.

          3. Check for Error Codes

        ·        Refer to the user manual: If the machine displays an error code, consult the manual for specific information and follow the instructions to   resolve the issue.

        If the above steps do not resolve the problem, please contact the customer service.