Question: Poor dehydration performance of drum washing machine 

The possible causes and corresponding handling measures

1. Improper Spin speed setting

Reason: The user selected a program with low spin speed setting.

Solution:

(1)Increase the Spin speed setting

(2)At the end of washing program, select the SPIN program separately to perform again.

2. Imbalance of clothing placement

Reason: Insufficiently washed clothes or tangled together, causing the inner drum unable to balance during high spin speed. The washing machine will automatically reduce the speed o to ensure safety, resulting in water accumulation.

Solution: Place the clothes evenly around the inner drum, avoiding stacking together.

3. Blockage or malfunction of the drainage system

Reason: This is the most common cause. It could be due to improper placement of the drainage pipe. Or the drainage pump or pipe being clogged with foreign objects, preventing the wastewater from flowing out smoothly.

Solution:

(1) Check the drainage pipe: Ensure that the drainage pipe is not raised (the height of the washing machine drain outlet should be below 80-100 centimeters), and there is no distortion or flattening.

(2)Clean the drainage pump: There is emergency drainage outlet/filter cover at the lower right or lower left corner of the drum washing machine. Check and remove any foreign objects inside. After completion, re-tighten. (Note: Please make sure to disconnect the washing machine power supply fist before cleaning.)

Check the drain pipe opening: Ensure that the end of the drain pipe inserted into the floor drain is not blocked by debris.

4. Drain pump malfunction

Reason: If the drainage system is confirmed to be unobstructed, but the washing machine still fails to drain water or drains with insufficient force, it may be that the drain pump malfunction.

Solution: This situation requires detection furtherly by service technician.