1. The terms and conditions in this document are valid for all sales from 1st January 2025. Any sales prior to this date are subject to earlier Warranty Terms and Conditions.

1. Warranty Period: Warranty Period for each product category is outlined below:

2.1 Air Conditioner:

2.1.1 Air Conditioner warranty is subject to usage of 120 sqft coverage for every 12,000BTU, properly sealed, first-class constructed building with concrete roofing, maximum of 1/6 of the full wall area with glass wall or window, and any floor except for top floor and west faced floor.

2.1.2 If any consumables, accessories, additional copper pipes or electrical wiring arerequired during installation that would be chargeable to customer. in case of consumablesprovided by customer, then appropriate charges will be applied for such installation. 

2.2 Television: 

2.2.1 Six Months Replacement Warranty: Customer will get a completely new TV replacement if the Panel is defective within six months of purchase. Panel failure after six months of purchase, service will be provided as per the service standard policy. In case of other defective parts, i.e., mainboard, speaker, remote, etc. replacement warranty will not be eligible. It will be repaired and delivered to the customer as per the service policy.

3. No product will be replaced during the warranty period if it can be repaired. lf the product is considered non-repairable, only then a replacement product will be issued. Replacement of any product will be done within 15 days of confirming that the faulty itemcannot be repaired.

If the replacement new product Specification & price is higher than the defective product, the additional amount should be paid by customer. lf the replacement new product price/capacity/size is equal or less than the defective products (for same specification such asInverter/Non-nverter, NF/ DC, FL/ TL), customer will get new product as FOC. All Replacement new Product Price will be as the Exclusive Dealer Price for “Dealer Sold Products” & Current MOP price for "Showroom Sold Products". 

4. For any gas leakage issue (Only Residential Air Conditioner) within 24 Months of productpurchased (Production of 2023 & onwards), customers will get full free repair support. This service will only cover Leakage repair, Gas Charge & repair service. For any parts, failure cases in this period will follow the regular warranty terms. 

Haier Standard Warranty Period:

4. For any gas leakage issue (Only Residential Air Conditioner) within 24 Months of the product purchased (Production of 2023 & onwards), customers will get full free repair support. This service will only cover Leakage repair, Gas Charge & repair service. For any parts, failure cases in this period will follow the regular warranty terms.

5. The warranty term will begin and shall automatically terminate on completion of the warranty period from the date of the invoice.

6. This warranty will be eligible based on showing the warranty card. lf any case the warranty card is not available with customer, the purchase date will be determined as Product production date + Six Months. Production date could identify from product serial no. 

6.1 All HBL showrooms, dealers (including Retail Partners) must release the Warranty card &invoice to end users. The warranty card & invoice must be filled with all the necessary information to meet HBL warranty policy standard (Customer name, address, serial number, DOP Model & dealer seal & signature) * For AC, both IDU & ODU serial numbers must be mentioned clearly. 

6.2 for HBL Showroom, if a customer purchases 2 or more than 2 sets of AC in a single invoice, then they need to mention the rest product's serial numbers (both IDU & ODU) in the payment details description area. 

7.1 For those end users who purchase products from HBL Showroom/ Retail Chain/ Dealer Channel, if the warranty card or invoice is not available, we will verify the warranty from the serial number photo taken by engineers and match in the POS or Retail Chain/Dealer SAP system.

7.2.1 For those end users who purchased products from Other Dealers, excluding HBL Showroom/ Retail Chain/ Dealer Channel or we cannot search the end user's phone number or serial number to get purchase information in the GCC system Then ask the end user to provide Warranty Card or invoice, if they cannot provide then check product serial number (due to AChas both lDU & ODU serial numbers, use ODU serial number) is there or not, if serial number isthere then judge warranty as below:

A = Product Production Date + 180 days, B = Ticket creation Date. If B >= A (late or equal to), then the purchase date is A; b) if B<A (earlier than production date), then the purchase date is B.

Then the total warranty is from the purchase date to the complaint date (purchase date + warranty time)(as per standard policy). 

8. The company is not liable for any delay in servicing due to reasons beyond the control of the company or any of its authorized service centers.

9. Parts replaced or repaired under this warranty are warranted throughout the remaining period of the original warranty. Moreover, the time taken for repair/replacement and in-transit under the warranty shall not be calculated as extended warranty after the original warranty period.

10. lt is entirely left to the company's discretion to repair/replace parts at the site ofinstallation or at the authorized service center of the company.

11. This warranty shall be strictly limited to the repairs or replacement of defective parts specified in the warranty.

12. The company may repair/ replace parts free of cost during the warranty period. This warranty does not cover any Excise Duty, central or sales tax, and other local taxes or levies on the components/ parts.

13. The parts shall be replaced by functional/ operating/ equivalent material only and not necessarily with a brand new one, and are likely to be different from the one originally fitted. The company reserves the right to retain any part or component replaced at its sole discretion during the warranty period.

14. In no event the company or its authorized service center shall be liable for any consequential damages or resulting liability, damage or loss arising directly or indirectly out of any defect in the product.

15. The company's employees or its authorized representatives have no authority to vary the terms of this warranty.

16. This warranty is not valid in case of the following events:

a. If the product has been installed/serviced/repaired/opened, or tampered by any unauthorized personnel/technician.

b. If defects arise/caused by accidents, alteration, Waterlogging, misuse, neglect, substitution of original components with spurious/non-genuine components, attacked by household pests/ rodents, flood, earthquake, lightning, and /or any other act of God/natural calamities.

c. The product is not operated according to the instructions given in the user manual. Defect or caused by improper, reckless us,e which shall be determined by the authorized service person.

d. Defects arising out of the following are not covered under warranty: Improper ventilation, Improper voltage, Use of external material, Physical damage, and Electrical damage caused by physical impact.

e. Defects caused due to exposure to moisture/dampness/extreme thermal or environmental conditions or rapid changes in such conditions/corrosion/ Oxidation/ spillage of food/ liquid/ influence of chemical substances.

f.    If the customer name, address, serial number, DOP, Model & dealer seal & signature are not available clearly.

g.   Warranty card is confined to the 1st Purchaser of the product only, it is not transferable.  

17. Customer is eligible for free on-site service for all refrigerators, air conditioners, washing machines, freezers, and LED TVs within the free warranty service period. For products not under free service warranty, customers need to pay the charge as per HBL company standard and taxes as applicable.

18. Customer is eligible for free installation service only once within the 1 month of product purchase for air conditioners (Only Residential AC), washing machines, and LED TVs (Only for equal to 40” or Bigger than 40”). Except for this, customers need to pay the installation charge as per HBL company standard and taxes as applicable.

19. During the Comprehensive warranty customer will get FOC support of spare parts, labor & transport charges. 

20. During the Extended warranty on special parts, customers will only get FOC support of special parts. Customers need to bear the Labor & transport cost (except TV) and taxes as applicable. For Compressor, customer also need to bear Gas charge cost and taxes as applicable.

21. After the expiry of the comprehensive and extended warranty period, the customer has to bear service charges and taxes as applicable.

22. Charges of service, on-site assistance, repair and parts are subject to change without prior notice and based on the present market situation or the cost of the purchase of parts from local market.

23. Any service or repair is dependent on availability of our manpower and queue of the repair job that is under progress.

24. Any change of location or change in the ownership during the warranty period must be intimated in writing to the company, Email address- bd.service@haier.com.bd

25. All service requests must be registered via Haier’s Call Centre (number: 16678 or 08000016678) or email to bd.service@haier.com.bd or website www.haier.com.bd. The following process will be followed:

a.    The Call Centre will be operational from 09 AM to 9 PM every day, including public and weekly holidays.

b.    Customers will provide detailed description of the problem faced. A service personnel will call back and try to troubleshoot over phone by following a certain checklist. If unresolved, the service personnel will narrate certain pre-requisites which, on fulfilment by the customer, will result in delivering the goods to our service center or ONSITE VISIT.

c.     A service work order number will be given to the customer for all follow-up 8appointments and tasks against the service request. The customer can cancel the appointment scheduled 12 (twelve) hours before the scheduled time without incurring any additional fees. It should be noted that ONSITE SERVICE is based on First Come First Service and once an appointment is cancelled, the new date and time will be re-fixed depending on the work queue. On availability of Service Personnel, the customer enjoys the privilege of making an appointment, anytime between 10:00 am to 5:00 pm – Saturday to Thursday, except Government holidays, subject to fulfilment of the pre-requisites.

d.    Collecting the goods for service can be arranged upon request by customer against payment of proper delivery fees.

26. Haier Bangladesh Ltd reserves the right to change the terms and conditions of warranty at any time without any prior notice. Haier Bangladesh Ltd reserves the right to determine, whether warranty can be provided or not, after examining the product at their own service center. In this case Haier Bangladesh Ltd. decision will be final and binding on the customer.

27. For any occurrence of clause 16 above, all warranty of the product will be null and void.

28. Haier Bangladesh Ltd reserves the right to charge the customer fees for services that is not covered under standard warranty. These charges can change over time and include, but are not limited to:

a.    Standard re-installation and relocation. Re-installation and relocation fees will start from Tk.1,200.

b.    Appointment rescheduling if the customer is not available during the scheduled time. Re-appointment for no-show will be 500 BDT.

c.     For products that are not under warranty, the service cancellation charge will be 300 BDT.

THE MANUFACTURER OR SUPPLIER IS RESPONSIBLE FOR PROVIDING SERVICE OR SUPPORT, PROVIDED THAT THE PRODUCT WAS PURCHASED WITH THE "HAIER" LOGO FROM HAIER BANGLADESH LTD. AUTHORISED SALES CHANNEL. THE TERMS AND CONDITIONS OF WARRANTY CAN CHANGE WITHOUT PRIOR NOTIFICATION, AND THE CUSTOMER IS BOUND TO ACCEPT THE CHANGES. PRIOR TO REQUESTING ANY SERVICE, THE CUSTOMER IS ADVISED TO CHECK FOR ANY CHANGES IN THE TERMS AND CONDITIONS AND ALL SERVICE CHARGES.