Haier India announces extended warranty on all its products amid lockdown

Haier India announces extended warranty on all its products amid lockdown

• Haier India is extending warranty on all its products for two months after the pan-India lockdown is lifted

• From on-call service options to an online guide module, Haier India rolls out a slew of measures to support its customers amidst the ongoing Coronavirus outbreak

New Delhi, 26 March 2020: Haier, the global leader in Home Appliances & Consumer Electronics and World’s Number 1 brand in Major Appliances for 11 Consecutive Years*, today announced a range of consumer-centric service initiatives to provide extended support to Haier customers amidst the ongoing nation-wide lockdown. The company has stated that the warranty on all its products expiring in March and April 2020, will be further extended to two months after the lockdown is lifted.

Haier India is taking necessary steps for providing effective assistance to its customers to ensure they continue to have a hassle-free experience with their Haier appliances. The warranty extension on products across all categories will provide customers with peace of mind during these tough times. Apart from this, Haier’s service team will be available to remotely to help the customers with their service queries through multiple channels including WhatsApp, Live chat support and Haier Careline on toll-free numbers- 1800-419-9999, 1800-102-9999.

From a vast repository available of demo videos, product user manuals and easy troubleshooting information on Haier website, customers can be remotely guided to ensure a seamless knowledge exchange in case of any queries.

“In these times of uncertainty, we at Haier are taking all necessary steps to provide unrestricted services to our customers. From operating our call centres with the active support of our service engineers to extending the warranty on Haier products across all categories, we want to ensure that our customers are provided with the best service experience at all times. We are taking all necessary measures to combat the influence of the present situation on the ground and want to ensure relentless support to our customers,” said Mr Eric Braganza, President, Haier Appliances India.

Haier has recently introduced WhatsApp service support on +91-8553049999 for its customers where service engineers are available to respond to queries and guide customers to remotely resolve issues.

ABOUT HAIER INDIA

Headquartered in New Delhi, Haier India has pan India operations and a vast distribution network across the country along with a manufacturing facility in Pune, Maharashtra. Product offerings of Haier India range from refrigerators, air conditioners, washing machines, TVs, water heaters, freezers to microwave ovens, with a special focus on local needs. For example, washing machines that work at nearly Zero Water Pressure help solve the biggest challenge that Indian consumers face in their daily lives, while Haier Bottom Mounted Refrigerators have also been well received by Indian consumers due to its large refrigeration capacity which caters to local people’s dietary habits. A larger refrigeration capacity means the consumer can store more vegetables while the refrigerator also makes people’s lives easier by placing the refrigerating chamber at the top of the machine.

ABOUT HAIER GROUP

Haier Group today is the world’s leading brand of major household appliances which is now transforming from a traditional manufacturer to an open entrepreneurship platform. In the era of the Internet and post e-commerce, Haier will extend its ecosystem to social networks and community economies while enhancing the user value of Haier products and services and instilling integrity as a core competency throughout the Group. Haier aims to become a global leader in the era of the Internet of Things.

In 2018, Haier Group generated a global turnover of RMB 266.1 billion, a year-on-year increase of 10%; its global profits and taxes exceeded RMB 33.1 billion, a year-on-year increase of 10%; and its ecosystem revenue reached RMB 15.1 billion, a year-on-year increase of 75%. Currently, the Group’s brands include Haier, Casarte, GE Appliances, AQUA, Fisher & Paykel, Leader, RRS, DCS, and Monogram. Each brand has its own unique market positioning and provides outstanding user experiences for end users. Haier is now further deploying and demonstrating the effectiveness of the Rendanheyi management model and will internationalize Rendanheyi through its unique cultural integration system.

*According to the Euromonitor ranking 2020