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Question: Normal picture but no sound



1. Volume too lower

2. Inserted an earphone

3. Single problem


1. Depress the volume button; check if volume is too lower.

2. Check whether pressed the mute button, try to depress it again.

3. Turn to another program to see whether it's a single problem.

4. Check if it has inserted an earphone.


  • 1.Increase the volume

  • 2.Press the mute button

  • 3.Check the single wire

  • 4.Pull the earphone out

  • If your TV problem does not resolve after the above operation. Please call your local customer service center for help.

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