Question: Water leakage from the back of the freezer

Power off, open the cover of the bottom of the freezer. If you find that  it is for the water spilling from the container, you can release the water

If  the container is on the compressor,  you can pull and remove it then release the water.

On the top of the compressor, there are some damping cements, if you remove the container, they will be broken, we advise you not to remove it ,you can use the towel to release the water.

If the container is beside the compressor, it is fixed on the compressor bracket, you could not remove it, you should use the towel to release the water

Notice: when you release the water, be careful not put the water on the electrical parts beside the compressor.

The reason for water leakage: the defrost water flows to the container and evaporates, commonly, the water will evaporate completely.  If the humidity is very high and you open the door frequently or you put the high humidity food, the defrost water will increase, the water will not  evaporate completely.

So, you should notice not open the door frequently or wrap the high humidity food in the refrigerator

If you find it is for other reason causing the water leakage, please call for service.