Help & Troubleshooting
Question : WiFi Issue ---Cannot link to WiFi AP .The phone cannot link to WiFi AP though the AP signal is excellent or fair

Answer :

1. Please confirm the password has key-in properly and the Wifi AP doesn’t lock the MAC address. (limit permit user)

2. Try to link the WiFi AP by other device to check the problem is caused by the Wifi AP or device itself.

3. Make sure the password user key in is in alpha or numeral type ( ASCII code).

Content Feedback
* 1. Is this content useful ?
* 2. Please evaluate this content ?

3. Please give us some suggestion.

Product guide

Need your product manual or software? You can find them here!
Service request registration

One step,our door to door service standby.

DR. FIDO Live Chat

Your online customer care expert. Get your queries answered instantly.

9.00 AM to 9.00 PM
(Monday to Saturday)

Email us

Send email now

Ask a question

Submit a question to our support team

Start now

Toll Free Hotline Number