Help & Troubleshooting
Home Self Service Top Load Fully Automatic
Question : Drain failure, display E1 and beeps -

Answer :

Reason 1: If the washing machine has a drain pump inside, the drain hose puts too high. Water could not be drained out or drained too slowly.

Solution: Put  the drain hose in a proper position according to following picture. Open and close the top lid once. The washing machine will work again.

Reason 2: The drain hose is blocked or pressed.

Solution: Clean the foreign materials in the drain hose and release the drain hose. Open and close the top lid once. The washing machine will work again.

Reason 3: The drain hose is extended too long.

Solution: The proper length of drain hose is less than 3m. (The original hose plus the extended hose.) Please adjust the length of drain hose.

Content Feedback
* 1. Is this content useful ?
* 2. Please evaluate this content ?

3. Please give us some suggestion.

Product guide

Need your product manual or software? You can find them here!
Service request registration

One step,our door to door service standby.

DR. FIDO Live Chat

Your online customer care expert. Get your queries answered instantly.

9.00 AM to 9.00 PM
(Monday to Saturday)

Email us

Send email now

Ask a question

Submit a question to our support team

Start now

Toll Free Hotline Number