Troubleshooting

Home > Service & Support > Troubleshooting > The gas stove went out in the middle of use.
Question: The gas stove went out in the middle of use.
Answer:
① Check whether the gas quality of the machine is consistent with the actual situation. Please use the gas quality required by the machine. For details, refer to the machine's nameplate.
There is a cabinet at the bottom of the cooker. You can try to open the cabinet door. If the fault does not occur again, it might be that the door seal is too tight, resulting in poor ventilation. A ventilation hole needs to be made on the cabinet.
② For plug-in gas cookers, please use the original adapter. If the adapter is not original, there might be a problem of intermittent flameout.
③ For cookers with anti-dry-burn function, do not install an auxiliary pot rack. If you want to use it, you can use it on the cooker without the anti-dry-burn function.


Content Feedback
Yes No
My problem was not resolved, need service Product quality or performance My question is not listed There is no answer that I needed The language and sentences are poor Web page error or no link
5 (Very satisfied) 4 (Satisfied) 3 (Neutral) 2 (Dissatisfied) 1 (Very Dissatisfied)
My problem was not resolved, need service Product quality or performance My question is not listed There is no answer that I needed The language and sentences are poor Web page error or no link
Need Further Support?