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Troubleshooting
Question:
Not wash / Not working
Answer:
1. Check the power supply:
Make sure the power plug is securely inserted and the socket is powered on.
2. Check the door lock status:
If the door is not closed, the machine will not enter the washing program.
Observe the door lock indicator light. If it is not on, re-close the door; if it repeatedly fails to close, it may be that the door lock is damaged.
3. Check the water supply:
Confirm that the faucet is open; the inlet pipe should be free from bends or blockages.
5. Check the drainage:
If the control board detects residual water levels, it may refuse to start. Check the drainage pipe; it should be free from bends and blockages.
6. Check the program selection:
Is "single dehydration" or other non-washing programs selected?
Was "delayed startup" mistakenly triggered, causing the machine to wait for the appointment time to start?
7. Check the child lock/fold prevention function:
When the child lock is activated, the buttons are ineffective and the panel usually has a lock icon indicating it. The child lock needs to be released first.
For some models, the "fold prevention" mode does not perform the washing action.
If the problem still persists after above checks, it is recommended to ask for service technician inspection.
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