Promotions
IRIS 2698 Series "Unbox & Win" Campaign Terms & Conditions
The IRIS 2698 Series "Unbox & Win" Campaign ("Campaign") is organised by Haier Electrical Appliances (Malaysia) Sdn. Bhd. [Company No. 200201027039 (594702-A)] ("Haier"). By participating in or submitting a claim under this Campaign, each participant confirms that they have read, understood and agreed to these Terms and Conditions.
(a) Campaign Period and Nature
(b) The Campaign commences on 14 August 2026 and continues while stocks of the specially designated IRIS 2698 Series units containing an original Lucky Winner Card (each a "Campaign Unit") remain available, unless Haier ends the Campaign earlier in accordance with these Terms and Conditions ("Campaign Period").
(c) A claim must be submitted within thirty (30) Working Days from the purchase date shown on the purchase invoice. A late claim may be rejected, subject always to applicable law.
(d) "Working Day" means a day other than Saturday, Sunday or a public holiday in Kuala Lumpur, Malaysia.
(e) Eligibility
(f) The Campaign is open to an individual who is at least eighteen (18) years old, is a Malaysian citizen or lawful resident residing in Malaysia, and purchases a new and genuine IRIS 2698 Series washing machine ("Eligible Product") from an authorised Haier dealer in Malaysia during the Campaign Period for personal or household use ("Participant").
(g) The Participant must be the genuine purchaser and lawful holder of the original Lucky Winner Card. The Eligible Product, original card, invoice and serial number must correspond with one another and with Haier's campaign records.
(h) The original Lucky Winner Card and original purchase invoice must be genuine, legible, substantially intact and unaltered, except for reasonable handling. An electronic image may be used for initial submission, but the originals must be retained and produced to Haier on request.
(i) Employees, directors and officers of Haier, its related companies, participating dealers, advertising or campaign agencies, and their immediate family members, as well as resellers, wholesalers and persons purchasing for trade or resale, are not eligible.
(j) Each original Lucky Winner Card and each Campaign Unit may support one (1) claim only. The card and the right to claim may not be sold, assigned or transferred.
(k) How to Participate and Submit a Claim
(l) Purchase an Eligible Product during the Campaign Period. If an original Lucky Winner Card is found inside the product packaging, preserve the card, packaging, product serial-number label and purchase invoice.
(m) Within the claim period stated in Clause 1.2, submit the claim through the official redemption channel stated on the Lucky Winner Card or Haier's official campaign materials, together with all of the following:
(n) a clear photograph of the Participant holding the original Lucky Winner Card;
(o) a clear image of the original purchase invoice showing the authorised dealer's full name, invoice number, purchase date, Eligible Product model and purchase price;
(p) the Participant's full name and current contact details;
(q) the Participant's valid Touch 'n Go eWallet registered name, mobile number and any other details reasonably required to process the reimbursement; and
(r) any further proof reasonably requested by Haier, including proof of identity, payment, the Eligible Product's serial number, packaging or possession.
(s) The Participant must provide accurate and complete information. A claim is not complete until Haier has received all required documents and information in a form reasonably satisfactory for verification.
(t) Haier may require the Participant to present or surrender the original Lucky Winner Card and/or invoice for inspection, cancellation or record purposes. Failure to do so within the time specified by Haier may result in rejection of the claim.
(u) Verification and Confirmation
(v) All claims are subject to verification by Haier's Washing Department, which may include checking the card's security features or unique identifier, the product serial number, invoice, payment evidence, dealer sales records and the Participant's identity and eligibility.
(w) Finding or possessing a Lucky Winner Card creates only a conditional entitlement. A Participant becomes a confirmed winner only after Haier gives written confirmation that the claim has been successfully verified.
(x) The Participant authorises Haier to contact the relevant dealer and other service providers for reasonable verification and fraud-prevention purposes.
(y) Reimbursement
(z) For each successfully verified Campaign Unit, Haier will reimburse the actual net purchase price paid for the Eligible Product, after deducting discounts, vouchers, rebates, refunds or credits, up to a maximum of RM2,499.00 per winning unit ("Reimbursement").
(aa) The Reimbursement excludes installation, delivery, transportation, removal, disposal, accessories, extended warranty, insurance, financing charges, interest, payment-processing fees and all other incidental charges, goods or services.
(bb) Where the Eligible Product is sold as part of a bundle or the invoice does not separately identify its net price, Haier may reasonably determine the attributable purchase price by reference to the invoice, dealer confirmation and applicable discount allocation, subject to the RM2,499.00 cap.
(cc) The Reimbursement will be paid to the confirmed winner's valid and active Touch 'n Go eWallet account. The account details must be accurate and, where required, registered or verified in the winner's name and have sufficient receiving capacity. Haier may use another reasonable payment method if an eWallet transfer cannot be completed for legal, regulatory, technical or account-limit reasons.
(dd) Haier will process the Reimbursement within thirty (30) Working Days after the claim has been successfully verified and Haier has received all complete and accurate documents and payment details. This period will be extended for any delay caused by the Participant, the payment service provider, compliance checks or circumstances beyond Haier's reasonable control.
(ee) The Reimbursement is not transferable or assignable and no additional amount will be paid if the purchase price exceeds RM2,499.00. Any tax obligation arising from the Reimbursement is the winner's responsibility, unless applicable law requires otherwise.
(ff) The Reimbursement does not affect the Eligible Product's applicable warranty or any non-excludable consumer rights.
(gg) Cancellation, Return or Reversal of Purchase
(hh) A claim is invalid if the purchase is cancelled, rescinded, refunded or subject to a payment chargeback or reversal, or if the Eligible Product is returned other than through the exercise of a non-excludable statutory or warranty right.
(ii) If any such event occurs after payment, the Participant must notify Haier immediately and, where reasonably required, repay the Reimbursement within seven (7) Working Days of Haier's written demand, without limiting Haier's other rights.
(jj) Fraud Prevention and Disqualification
(kk) Haier may reject, suspend or disqualify a claim where the Participant is ineligible, fails to comply with these Terms and Conditions, provides incomplete or inaccurate information, or does not cooperate with reasonable verification requests.
(ll) Prohibited conduct includes any forged, counterfeit, stolen, duplicated, altered or previously redeemed card or invoice; a serial-number or invoice mismatch; duplicate claims using the same card, unit or invoice; tampering with packaging or campaign materials; impersonation; collusion; unauthorised system access; or any dishonest, deceptive, abusive or unlawful conduct.
(mm) Where fraud or misconduct is reasonably suspected, Haier may withhold payment while investigating, request further evidence, cancel the claim, recover any amount paid, and refer the matter to its auditors, advisers, the relevant dealer, the payment service provider or law-enforcement authorities, as permitted by law.
(nn) Publicity, Photography and Marketing Content
(oo) By submitting a claim, and if confirmed as a winner, the Participant agrees, upon reasonable prior notice and at a mutually agreed time and location, to participate in reasonable interviews, content shoots, photography and/or video recording arranged by Haier's marketing team in connection with the Campaign.
(pp) The confirmed winner grants Haier and its related companies, agencies and authorised media partners a non-exclusive, royalty-free licence to record, edit, reproduce, publish and communicate the winner's name, image, likeness, voice, statements and submitted Campaign content for Campaign publicity, corporate communications and marketing through print, digital, social-media and other media, without additional payment, subject to applicable law and Haier's Privacy Notice.
(qq) Haier has no obligation to use or publish any content and will not knowingly use it in a materially misleading or defamatory manner. Haier may require a separate, reasonable publicity or image-release form before a content shoot.
(rr) Personal Data
(ss) Haier will collect and process personal data submitted or generated in connection with the Campaign for claim administration, identity and eligibility verification, fraud prevention, payment, winner communications, content production, internal audit, legal and regulatory compliance, and related record-keeping purposes.
(tt) For those purposes, personal data may be disclosed to Haier's related companies, participating dealers, campaign and marketing agencies, professional advisers, IT and payment service providers (including Touch 'n Go eWallet service providers), and competent authorities, where permitted or required by law.
(uu) Personal data will be handled in accordance with applicable Malaysian personal-data protection law and Haier's Privacy Notice at https://www.haier.com/my/pdpa/. The Participant may exercise applicable data-subject rights using the contact details in that notice. Failure to provide information required for verification or payment may prevent Haier from processing the claim.
(vv) Limitation of Liability
(ww) Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded or restricted, including applicable statutory consumer rights.
(xx) To the fullest extent permitted by law, Haier will not be liable for indirect, incidental, special or consequential loss; loss caused by inaccurate information supplied by the Participant; lost, delayed or corrupted submissions; or any failure, delay, restriction or error attributable to a dealer, telecommunications network, internet service, device or third-party payment platform, except to the extent caused by Haier's negligence, wilful misconduct or breach of non-excludable law.
(yy) To the fullest extent permitted by law, Haier's aggregate liability arising from a claim under this Campaign will not exceed the Reimbursement amount applicable to the verified Campaign Unit.
(zz) Touch 'n Go eWallet is an independent third-party payment service. This Campaign is not sponsored, endorsed or administered by Touch 'n Go unless Haier expressly states otherwise, and use of the eWallet remains subject to the provider's applicable terms, verification requirements and account limits.
(aaa) Events Beyond Haier's Reasonable Control
(bbb) Haier is not responsible for a failure or delay caused by events beyond its reasonable control, including natural disaster, flood, fire, epidemic, war, civil disturbance, governmental action, labour disruption, supply-chain interruption, telecommunications or system failure, cyber incident or failure of a third-party service provider. Haier will use reasonable efforts to minimise the impact on valid claims.
(ccc) Amendment, Suspension or Termination
(ddd) Haier may amend these Terms and Conditions or suspend, shorten, extend or terminate the Campaign where reasonably necessary for legal, regulatory, fraud-prevention, security, supply, operational or other legitimate reasons. Reasonable notice will be published on Haier's Malaysia website and/or official social-media channels, where practicable.
(eee) Any change will take effect from the date stated in the notice and will not materially prejudice a claim already successfully verified before that date, unless the change is required by law, a competent authority, security concerns or confirmed fraud.
(fff) General
(ggg) If these Terms and Conditions conflict with any advertisement, point-of-sale material, dealer statement or other Campaign communication, these Terms and Conditions prevail to the extent of the inconsistency. No dealer is authorised to vary these Terms and Conditions or bind Haier.
(hhh) Haier will determine claims reasonably and in good faith based on the available evidence. Its decision is final, subject to correction of manifest error and any non-excludable right or remedy under applicable law.
(iii) If any provision is invalid or unenforceable, it will be severed or limited to the minimum extent necessary without affecting the remaining provisions. A failure or delay by Haier in exercising a right is not a waiver of that right.
(jjj) These Terms and Conditions are governed by the laws of Malaysia. The courts of Malaysia have jurisdiction, without limiting any right of an eligible consumer to refer a matter to the Tribunal for Consumer Claims Malaysia or another competent authority where permitted by law.